FAQs – North shore interiors

1. ORDERING & PAYMENT FAQS

1.1 How do I place an order?

Orders can be placed directly with our sales team, through your assigned account manager, or via the retailer login portal.

1.2 Is there a minimum order requirement?

No, we do not require a minimum order quantity (MOQ) — order what you need, when you need it.

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1.3 Do you offer trade pricing?

Yes, approved retail partners get access to competitive wholesale pricing, exclusive promotions, and marketing support materials.

1.4 What are your payment terms?

All orders must be paid in full before dispatch. We currently do not offer credit terms.

1.5 Is VAT included in your pricing?

No, all prices are exclusive of VAT and delivery charges, unless stated otherwise.

2. DELIVERY & COLLECTION FAQS

2.1 What is the delivery lead time?

Our standard delivery lead time is 3–5 working days, depending on product availability and your location.

2.2 Can I collect orders directly from your warehouse?

Yes, you can arrange collection from our warehouse, provided you book 24 hours in advance.

2.3 What happens if I miss a scheduled delivery?

If a delivery is missed through no fault of North Shore Interiors, a €50 re-delivery fee will apply.

2.4 Do you deliver internationally?

Currently, we only offer delivery across Ireland and Northern Ireland. For international inquiries, please contact us directly.

2.5 How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or from your account manager. You can track your shipment via the courier’s website.

3. WARRANTY, RETURNS & STOCK FAQS

3.1 Is there a warranty on your products?

Yes, all products come with a 1-year warranty covering manufacturing defects.

3.2 What if a product is damaged upon delivery?

Please contact us within 48 hours of receiving your order. We’ll process a hassle-free replacement with proof of purchase and images of the damage.

3.3 Do you accept returns?

Returns are only accepted for damaged or faulty products. They must be authorized by North Shore Interiors and returned in their original packaging.

3.4 Do you always have stock available?

Yes, we maintain regular stock and ensure that items are on the water (in transit), ensuring consistent supply.

3.5 How do I cancel an order?

To cancel an order, please contact us within 24 hours of placing it. After the order is processed or shipped, cancellation may not be possible.

4. RETAILER SUPPORT FAQS

4.1 What support do you offer to retailers?

We provide exclusive pricing, product catalogs, training resources, and marketing materials to all approved retail partners.

4.2 How can I contact support?

You can reach our support team by:

Phone (David): 087 961 6592
WhatsApp (Michael): 087 477 7128
Email: sales@nsinteriors.ie
Office Hours: Monday – Friday, 9am to 5pm

4.3 How do I become a retail partner?

To become a retail partner, please complete the retailer registration form on our website, and we will contact you with more details.

4.4 Do you offer marketing support?

Yes, we provide downloadable marketing materials like product images, brochures, QR codes, and POS materials to help retailers market our products effectively.

4.5 Is there a minimum order for retailers?

No, there is no minimum order requirement for retailers. You can order only what you need based on customer demand.

Get in Touch with Us

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to chat about your next project, our team is here to help. Fill out the contact form below, and we’ll get back to you as soon as possible. Your satisfaction is our priority, and we’re here to ensure your experience with us is seamless and enjoyable.